Freedom Support

People were involved in assessing and managing their own safety. Staff supported people to stay safe and understood their roles and responsibilities to safeguard people from the risk of harm.

People were involved in their risk assessments and care planning. People's risks were assessed at regular intervals or as their needs changed. Care plans informed staff how to provide care that mitigated these known risks. People's medicines were managed in a safe way.

People were actively supported to live a healthy lifestyle. People's health and well-being had been improved by the vigilance and actions of staff and the management team.

People received care from staff they knew. Staff had a good understanding of people's needs, choices and preferences. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. Staff gained people's consent before providing personal care.

People with a disability or sensory loss had access to information in a form that met their individual needs and preferences.

People were encouraged to achieve their goals and become more independent.

People were supported to express themselves, their views were acknowledged and acted upon. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.

Staff were recruited using safe recruitment practices. Staff received training and support to enable them to meet people's needs and carry out their roles.

The management team continually monitored the quality of the service, identifying issues and making changes to improve the care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.