TML Care Solutions Ltd

People's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people's personal care and support.

There were 10 people receiving support when we inspected. Dependent upon their mental health needs not everyone using TML Care Solutions always received support with the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; such as help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service met all relevant fundamental standards related to staff recruitment, training and the care people received. People's care was regularly reviewed with them so they received the timely care they needed.

People were involved in decisions about their support. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were friendly, kind and compassionate. They had insight into people's mental healthcare needs, their capabilities and they respected people's preferences for the way they liked to receive their personal care support.

People were supported to maintain a balanced diet where they were supported with eating and drinking.

People were supported to access community healthcare services, including services that provided specialist mental healthcare support. People were supported to take their medicines by support workers that had received training in medicines management.

The provider and registered manager led staff by example and enabled the staff team to deliver individualised care that consistently achieved good outcomes for all people using the service.

There were arrangements in place for the service to make sure that action was taken and lessons learned when things went wrong so that the quality of care across the service was continually monitored and improved.

The five questions we ask about services and what we found