Home Instead Market Harborough

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider's protocols and use of technology supported a holistic approach to assessing people's needs and delivering support.

People were treated with utmost kindness and compassion. They had developed trusting relationships with their care staff and considered them friends and family. The systems within the service promoted the building of positive relationships.

People were supported to be as independent as they wanted to be. People had access to assistive technology which promoted their independence.

The provider delivered support in the wider community which promoted practices where all older people could thrive. They did this through training and providing resources and avenues for social engagement.

People's history and interest was used to tailor the support they received to them. The service had effective protocols to match staff to people who had similar interest and history. There was a service wide ethos of giving choice and control to people and their relatives.

People were at the core the service. The systems and values within the service demonstrated their commitment to high standards of care for all people. There was a clear structure of leadership and accountability.

The service had a culture of continuous improvement. The provider had systems in place to sustain outstanding care and further improve the service.

There were extensive recruitment protocols in place which enabled the provider employ staff whose values

aligned with that of the service. Technology was used to ensure safer management of people's medicines.

The service had an open culture which promoted reflective practice. Staff understood their role in monitoring the standard of care. Whistleblowing was encouraged within the service and there were systems in place to enable staff feel safe to whistle blow. Staff were confident to raise any concerns and to suggest any improvements.