Closer Care Services - Main Office
- Home care
- Dementia care
- Registered since 2023
- Central Leicester, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
71 of 89
rated home care services in Leicester are rated Good, like this one.
Closer Care Services - Main Office: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Office Requires improvement, 0.3 miles away
- – E A HOME CARE SERVICES LTD Not yet rated, 0.3 miles away
- – Adept Health and Social Care Ltd Not yet rated, 0.4 miles away
- G Dreisco Care Limited Good, 0.4 miles away
- G Tailormade Healthcare Head Office Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 October 2026 (assessment visit 20 March 2026). Quoted under the Open Government Licence.
Date of assessment: 27 August to 11 September 2026.
Closer Care Services – Main Office is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to adults of all ages and people who are living with dementia, and physical disabilities.Not everyone using Closer Care Services – Main Office received a regulated activity. CQC only inspect where people are provided with 'personal care'; help with tasks related to personal hygiene and eating. At the time of our inspection 15 people were supported by the provider with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This inspection took place to follow up previous breaches of regulation. Significant improvements had been made across the service since the last inspection, and the provider was no longer in breach of the legal regulations relating to safe care and treatment and good governance.
Care plans and risk assessments had improved substantially since the last assessment. Records demonstrated detailed, person-centred care planning which accurately reflected people's health needs, communication requirements, personal preferences, cultural backgrounds, and routines. Risk assessments had improved and covered all identified risks including mobility, moving and handling, falls, medicines and skin integrity.
The registered manager and nominated individual had completed additional training to increase their knowledge of key areas across the service. Both the registered manager and the nominated individual showed insight into previous shortfalls and had worked hard to make sure they made improvements.
Medicines were managed safely. Staff had received additional training in areas such as catheter and stoma care. The provider also ensured all training courses could be offered in a variety of languages.
New staff incentives had been implemented, including ‘carer of the month’. Staff spoke positively about working at the service. A staff member told us, “"I really love this company and I really love this job. I love working, if the company is good with the good support, you love working."
Governance systems had been strengthened, audits captured areas for improvement, and the registered manager took swift action to implement changes.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed safely. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to governance at the service. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Meerab Malik
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Closer Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 14705007 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Closer Care Services - Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Closer Care Services - Main Office.
- When was Closer Care Services - Main Office last inspected?
- The Care Quality Commission's latest rating for Closer Care Services - Main Office was published on 3 October 2026.
- Who runs Closer Care Services - Main Office?
- Closer Care Services - Main Office is run by Closer Care Services Limited.
- What is Closer Care Services - Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 October 2026.
Contact
- Address
- 314A Welford Road, Leicester, LE2 6EG Map (opens Google Maps)
Compare nearby
- RI Office Requires improvement, 0.3 miles away
- – E A HOME CARE SERVICES LTD Not yet rated, 0.3 miles away
- – Adept Health and Social Care Ltd Not yet rated, 0.4 miles away
- G Dreisco Care Limited Good, 0.4 miles away
- G Tailormade Healthcare Head Office Good, 0.4 miles away