Tailormade Healthcare Head Office

At the time of the inspection the service provided a regulated activity to people with a learning disability and/or autistic persons. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.

Right Care: People had regular staff who were knew them well and were knowledgeable about their needs. Staff followed personalised care plans written in conjunction with people and their relatives to ensure the care was how they wanted it. A relative said, "It's very rare to have such receptive managers and carers who respond to [family member's] needs in such a caring manner." Staff treated people with kindness and respected their privacy and human rights.

Right Culture: The service was small and bespoke. It had a positive culture that was person-centred, open, inclusive, and empowering. The provider knew, valued, and supported all the people using it, their relatives, and staff. The service was well-managed, and people and relatives said they would recommend it for many reasons including 'because they do everything they say they will do' and 'because of their compassion and attention to detail'. The provider carried out quality checks and made improvements where necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk