UK Care Team Ltd

People's experience of using this service: ●People continued to receive good safe care and support and had developed positive relationships with staff. ●The staff were friendly, passionate about their work and caring; they treated people with respect, kindness, dignity and compassion. ●People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people's personal preferences. ●Staff knew their responsibilities as defined by the Mental Capacity Act 2005 (MCA 2005). The provider was aware of how to make referrals if people lacked capacity to consent to aspects of their care and support and were being deprived of their liberty. ●People were protected from the risk of harm and received their prescribed medicines safely. ●Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. ● Staff had access to the support, supervision and training that they required to work effectively in their roles. ●People were supported to maintain good health and nutrition. ●Information was provided to people in an accessible format to enable them to make decisions about their care and support. ●People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received. ●The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff and relatives. ●There were effective systems in place to monitor the quality of the service and drive improvements.

More information is in the full report.