MacIntyre Leicester

MacIntyre Leicester Lifelong Learning provides personal care for people living in their own tenancies or shared ownership accommodation. The service provides support to autistic people and to people with learning disabilities. At the time of our inspection there were 4 people receiving the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People were actively involved in identifying, understanding and managing risks relating to their health, wellbeing and daily lives. Staff worked closely with people, relatives and professionals to ensure risk assessments were meaningful, personalised and reflective of people’s strengths as well as their support needs, including taking some risks which enhanced their lives

Staff were consistently observed engaging with people in a warm, respectful and person-centred manner. Interactions were relaxed and natural, and people appeared extremely comfortable and confident approaching staff for support. Staff took time to listen, used recognised communication techniques, and adapted their approach to meet individual needs.

Staff supported people to maintain relationships and thrive in activities they enjoyed. This included encouraging social engagement, a focused commitment to community involvement and adapting activities to meet individual abilities.

Leaders consistently promoted a culture of kindness, compassion and inclusion, modelling the behaviours they expected from the team. They understood the needs of people with learning disabilities and autistic people and ensured staff had innovative and dynamic training, guidance and confidence to deliver high-quality care.

The service established and maintained strong links with partners and communities and worked collaboratively with them, which enabled people to receive coordinated, well-informed care, supporting people to maintain social connections, develop new interests and deeply embed a sense of belonging within their local communities.

The service demonstrated an exceptional commitment to continuous learning, innovation and improvement, driven by a strong organisational culture that prioritised reflective practice, co‑production and evidence‑based development. They sourced funding to support regular projects, research and improvement initiatives, ensuring services had access to high‑quality resources and emerging best practice.

The providers values were owned by all staff and this drove inclusive, person centred, adaptable and incredibly kind and effective care.