In Caring Hands Wells
- Home care
- Registered since 2023
- Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
5 of 79
rated home care services in Somerset are rated Requires improvement, like this one.
In Caring Hands Wells: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ddee Consulting UK Limited (Good, less than 0.1 miles away) and Mendip Care Ltd (Good, 1.8 miles away).
Nearest home care services:
- – Affinity Trust - South West No overall rating, less than 0.1 miles away
- G Ddee Consulting UK Limited Good, less than 0.1 miles away
- – Gravity Care Services Ltd - Somerset Not yet rated, 1.6 miles away
- RI Luna 3-6-5 Healthcare Services Ltd Requires improvement, 1.7 miles away
- G Mendip Care Ltd Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 September 2026 (assessment visit 8 June 2026). Quoted under the Open Government Licence.
Date of assessment 6 July 2026 to 30 July 2026.
In Caring Hands Wells is a homecare agency providing personal care to people living in their own homes. At the time of our assessment 2 people received support with a regulated activity.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This was the first assessment for this service since registration. We spoke with all staff and all relatives of people using the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found that medicines were not always managed safely.
Decision specific mental capacity assessments, and best interest decisions were not in place.
Preadmission assessments were carried out, and staff were able to shadow experienced staff before lone working. People had personalised care plans in place, however some information required further clarification. Some risks to people were assessed, but we found missing risk assessments.
We received positive feedback about the registered manager from staff and relatives. The registered manager was visible within the service. Staff felt able to raise concerns and felt the service offered an open-door culture. Staff felt supported in their roles. Staff communicated with their colleagues and relatives well.
Staff were knowledgeable about safeguarding and there were systems in place to raise concerns; however, we found that appropriate actions were not always taken to protect people from harm.
The service worked well with professionals who expressed positive feedback, however referrals for reviews were not always made in a timely manner.
Governance systems were ineffective in identifying and addressing shortfalls. The registered manager was responsive throughout the assessment and began implementing changes.
At this assessment we found 4 breaches of legal regulation relating to management of risks, medicines, consent to care and treatment, governance and safe recruitment. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to safe care and treatment and fit and proper persons employed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent for care and treatment.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been rated good.This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 14 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 September 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 14 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Luke Lawrence
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- In Caring Hands Limited
- Ownership type
- Organisation
- Companies House number
- 9801484 (opens Companies House)
In Caring Hands Limited runs 3 services, all in the South West. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by In Caring Hands Limited
- G In Caring Hands Good. Home care, Cornwall
- G In Caring Hands St Austell Good. Care home, Cornwall
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does In Caring Hands Wells provide nursing care?
- The Care Quality Commission's register does not list nursing care for In Caring Hands Wells.
- When was In Caring Hands Wells last inspected?
- The Care Quality Commission's latest rating for In Caring Hands Wells was published on 14 September 2026.
- Who runs In Caring Hands Wells?
- In Caring Hands Wells is run by In Caring Hands Limited. It runs 3 services, all in the South West.
- What is In Caring Hands Wells's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 September 2026.
Contact
- Phone
- 07398 117871
- Address
- Mendip Court, Bath Road, Wells, BA5 3DG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ddee Consulting UK Limited (Good, less than 0.1 miles away) and Mendip Care Ltd (Good, 1.8 miles away).
Nearest home care services:
- – Affinity Trust - South West No overall rating, less than 0.1 miles away
- G Ddee Consulting UK Limited Good, less than 0.1 miles away
- – Gravity Care Services Ltd - Somerset Not yet rated, 1.6 miles away
- RI Luna 3-6-5 Healthcare Services Ltd Requires improvement, 1.7 miles away
- G Mendip Care Ltd Good, 1.8 miles away