Ddee Consulting UK Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received their care safely from staff who knew how to recognise and report any concerns. Risk assessments were carried out to minimise risks to people and staff.

People were cared for by staff who had undergone a thorough recruitment process. Staff had undertaken basic induction training to make sure they could care for people safely.

People had their needs assessed before they began to use the service. From these assessments care plans were developed to give staff the information they needed to provide effective care. People told us they were happy with their care and continued to make choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and respectful. People were visited by small teams of staff who they were able to build comfortable relationships with.

People knew how to raise concerns and said they would be confident to do so. Where people had raised issues with the registered manager they had been investigated and resolved to the satisfaction of all parties.

The service was well led by a registered manager who was committed to providing person centred care. People could be confident that quality was monitored, lessons were learnt when things went wrong, and there was an emphasis on continued improvement.