Care Outcomes UK Ltd
- Home care
- Dementia care
- Registered since 2014
- West Boldon, South Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 15
rated home care services in South Tyneside are rated Good, like this one.
Care Outcomes UK Ltd: inspection record
Rated Good in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Bluebird Care South Tyneside, Newcastle and Darlington Outstanding, less than 0.1 miles away
- O L S Care Limited Outstanding, less than 0.1 miles away
- G St Anne's Community Services - Sunderland Good, less than 0.1 miles away
- G St Anne's Community Services- South Tyneside Good, less than 0.1 miles away
- G Hagan Hall Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 1 June 2023. Quoted under the Open Government Licence.
Care Outcomes UK Ltd is a domiciliary care provider registered to provide personal care to people in their own homes. At the time of the inspection 16 people were using the service, with 10 people being supported with personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff were safely recruited and received an induction followed by training from the provider. Training was monitored and staff were supported with regular meetings and supervisions. Staffing capacity was enough to meet people's needs.
Read the rest of CQC's summary
People and their relatives were very positive about the care provided. People told us they felt safe, and staff had the skills to support them. Relatives provided positive examples of how staff had helped improve people's lives since receiving support from the service.
The registered manager had an effective quality assurance system in place. Regular audits and checks were done. These were used to identify relevant action and lessons learnt. People, relatives, staff and professionals were offered opportunities to provide feedback.
The service was following safe infection prevention and control procedures to keep people safe
Medicines were managed safely. Risks to people were assessed and action taken to reduce the chances of them occurring. The registered manager acted on feedback immediately. People were safeguarded from abuse.
The registered manager exhibited very strong leadership skills and excelled within the organisation to achieve consistently high standards. The service had continued to develop and improve.
People received a tailor-made service from an exceptionally well-led team of staff. The registered manager and staff were extremely passionate and committed to providing high-quality, person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joanne Ivison
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Outcomes UK Limited
- Ownership type
- Organisation
- Companies House number
- 08239789 (opens Companies House)
Getting help from South Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Tyneside Council
- Ask for a care needs assessment
- Phone: 0191 424 6000, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0191 456 2093
- Contact adult social care online
- Support for carers
- Paying for care: South Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Care Outcomes UK Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Outcomes UK Ltd.
- When was Care Outcomes UK Ltd last inspected?
- The Care Quality Commission's latest rating for Care Outcomes UK Ltd was published on 1 June 2023.
- Who runs Care Outcomes UK Ltd?
- Care Outcomes UK Ltd is run by Care Outcomes UK Limited.
- What is Care Outcomes UK Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 June 2023.
Contact
- Phone
- 0191 519 7465
- Address
- The Quadrus Centre, Woodstock Way, Boldon Business Park, Boldon Colliery, NE35 9PF Map (opens Google Maps)
Compare nearby
- O Bluebird Care South Tyneside, Newcastle and Darlington Outstanding, less than 0.1 miles away
- O L S Care Limited Outstanding, less than 0.1 miles away
- G St Anne's Community Services - Sunderland Good, less than 0.1 miles away
- G St Anne's Community Services- South Tyneside Good, less than 0.1 miles away
- G Hagan Hall Good, 0.8 miles away