St Anne's Community Services - Sunderland
- Home care
- Registered since 2013
- West Boldon, South Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 15
rated home care services in South Tyneside are rated Good, like this one.
St Anne's Community Services - Sunderland: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Bluebird Care South Tyneside, Newcastle and Darlington Outstanding, less than 0.1 miles away
- G Care Outcomes UK Ltd Good, less than 0.1 miles away
- O L S Care Limited Outstanding, less than 0.1 miles away
- G St Anne's Community Services- South Tyneside Good, less than 0.1 miles away
- G Hagan Hall Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 17 January 2020. Quoted under the Open Government Licence.
St Anne's Community Services – Sunderland is a domiciliary care agency providing personal care to six people living in independent supported living tenancies.
Read the rest of CQC's summary
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
What inspectors found
Relatives described how their family member had made good progress since accessing the service. One relative commented, "It is smashing, [family member] is a different person now, calmer now. Because [family member] is calmer, they understand and get their point across."
Read the rest of CQC's summary
People showed they had a good understanding of safety in their house and were supported to be actively involved. Staff told us the service was safe. They knew how to report safeguarding and whistle blowing concerns if needed. Medicines were managed safely.
There were enough staff to meet people's individual needs. New staff were recruited safely with people involved in the process.
Staff received good support and training. People supported to have enough to eat and drink and to access healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's had been thoroughly assessed to ensure their care needs and preferences were identified.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 17 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- St Anne's Community ServicesBrand: St Annes Community Services
- Ownership type
- Organisation
- Companies House number
- 01089026 (opens Companies House)
- Charity number
- 502224
St Anne's Community Services runs 38 services in England, 5 of them in the North East. 31 are rated Good or Outstanding, 5 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by St Anne's Community Services
- O Kings Mill Court Outstanding. Home care, Kirklees, Yorkshire and the Humber
- G 61 Track Road Good. Care home, Kirklees, Yorkshire and the Humber
- G Aachen Brook St Anne's Community Services Good. Care home with nursing, Calderdale, Yorkshire and the Humber
- G St Anne's Bradford Supported Living Services Good. Home care, Bradford, Yorkshire and the Humber
Getting help from South Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Tyneside Council
- Ask for a care needs assessment
- Phone: 0191 424 6000, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0191 456 2093
- Contact adult social care online
- Support for carers
- Paying for care: South Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does St Anne's Community Services - Sunderland provide nursing care?
- The Care Quality Commission's register does not list nursing care for St Anne's Community Services - Sunderland.
- When was St Anne's Community Services - Sunderland last inspected?
- The Care Quality Commission's latest rating for St Anne's Community Services - Sunderland was published on 17 January 2020.
- Who runs St Anne's Community Services - Sunderland?
- St Anne's Community Services - Sunderland is run by St Anne's Community Services. It runs 38 services in England, 5 of them in the North East.
- What is St Anne's Community Services - Sunderland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 January 2020.
Contact
- Phone
- 0300 102 6925
- Address
- Unit 4, Room B,, The Bulrushes,, Boldon Colliery, NE35 9PF Map (opens Google Maps)
Compare nearby
- O Bluebird Care South Tyneside, Newcastle and Darlington Outstanding, less than 0.1 miles away
- G Care Outcomes UK Ltd Good, less than 0.1 miles away
- O L S Care Limited Outstanding, less than 0.1 miles away
- G St Anne's Community Services- South Tyneside Good, less than 0.1 miles away
- G Hagan Hall Good, 0.8 miles away