St Anne's Community Services- South Tyneside

Right support: The service maximised people's choice, control and independence. Staff were safely recruited and received an induction followed by training from the provider. Training was monitored and staff were supported with regular meetings and supervisions. Staffing capacity was enough to meet people's needs. The provider followed current best practice guidelines to effectively manage people's medicines and risks associated with infection prevention and control (IPC). People and their relatives were very positive about the care provided. People told us they felt safe, and staff had the skills to support them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. If people lack capacity to make certain decisions appropriate support is sought to support them.

Right care: Care is person-centred and promoted people's dignity, privacy, and human rights. People were encouraged to communicate freely and accessed community for activities when they wanted to. Staff supported people to learn new skills and maintain important contacts. People's care records were person- centred and up to date. Staff knew people well and understood their support needs which empowered people to make decisions about their care.

Right culture: People who use services live confident, inclusive, and empowered lives thanks to the leaders' and care staff's ethos, values, attitudes, and behaviours. The staff team coordinated efficiently to ensure that people's rights and preferences were respected. Regular communication between the service and

family members and medical experts helped to foster positive working relationships and gave people the freedom to conduct their lives as they saw fit. The management team set a good example, and people were encouraged to take positive risks and were supported to complete more tasks independently.