Sunbury

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Management had also introduced a new quality assurance audit system which identified any needs or concerns that required action. We saw from records any concerns identified were being actioned.

People were being supported safely with their medicines, and new audits for medicine administration records (MARs) had been introduced. This ensured that people were receiving their medicines at the correct time, and any errors were identified quickly. People were kept safe from the risk of infection.

People told us that they were well supported by kind and caring staff who were competent and well trained in delivering care. Training records supported this, showing that all staff were up to date with mandatory training. People were kept safe by staff who understood different types of abuse and how to report any concerns correctly.

Staff were supported by a management team who completed regular supervision and sought regular feedback from staff. This ensured staff were comfortable to carry out their role and confident to raise any issues. Staff were recruited safely and there were enough staff deployed to keep people safe and meet people's needs.

Staff respected people's privacy and dignity and encouraged independence where appropriate. People told us they were treated with respect and kindness.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to express their views and there was a clear complaints policy that was available to

every person using the service. Where people had complex communication needs staff supported them with different communication aids, this was all documented in individual care plans.