Alina Homecare Walton on Thames

The service was well managed by a competent and very able registered manager who put people at the centre of the service and had a clear vision of where they wished to take the service in the future.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disabilityrespect, equality, dignity, choices, independence and good access to local communities that most people take for granted.At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the providerhad regard to ‘Right support, right care, right culture’.

The registered manager ensured that people’s care was person-centred. Care was personalised and reflected each person’s individual needs. This approach resulted in positive experiences, with people expressing a good level of satisfaction and wellbeing from the service they received.

The registered manager recruited staff through a robust process and supported them thereafter through induction, training and supervision. Staff had the opportunity to meet regularly and contribute to the running of the service. The latest staff surveys indicated staff felt positive about working for the service and were satisfied with their overall experience.

A positive culture was in place, which focused on inclusivity. There was a zero-tolerance approach to discrimination and leaders took an interest in learning about the staff team and what was important to them.

Staff felt supported by management team and said they would have no concerns about speaking up if they needed to. They told us they enjoyed working at the service and would recommend them to people wanting to work in the care industry.