Alpenbest South
- Home care
- Dementia care
- Registered since 2012
- Walton-on-Thames, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
9 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Alpenbest South: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Yourlife (Walton-on-Thames) Good, 0.1 miles away
- G Walfinch Kingston & Weybridge Good, 0.1 miles away
- O Atkins Care Services Limited Outstanding, 0.2 miles away
- G Alina Homecare Walton on Thames Good, 0.4 miles away
- G Amily Homecare Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 January 2026 (assessment visit 25 November 2025). Quoted under the Open Government Licence.
Date of assessment: 25 November to 19 December 2025
Alpenbest South is a homecare agency registered to provide personal care to people in their own homes including those over the age of 65, people living with dementia and people with a learning disability and/or autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to approximately 500 people at the time of the assessment.
We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care provided by appropriately trained staff. Staff knew how to recognise and report safeguarding concerns within the organisation and externally. Risk assessments contained information for staff to follow to keep people safe. Staff told us they had sufficient time to travel between visits, and they had access to the appropriate equipment to fulfil their roles.
Staff assessed people’s needs and supported them to attend health and social care related appointments. Staff had understood the Mental Capacity Act 2005 and the steps should they take to apply its principles to the care they provided.
Care plans contained the information required for staff to provide care to people and staff told us they had sufficient time to read care plans. Staff told us their workload was manageable and that the service was well-led. They told us they could approach the management team when they needed support, and they received regular supervisions where they felt able to speak up.
The service had effective governance systems in place and leaders continuously looked at ways to improve the service. Staff told us they felt valued and the registered manager worked well with local partners to achieve positive outcomes for people.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care. -
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Gheorghe Cristian
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 22 May 2019. Latest assessment published 27 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alpenbest LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 06528232 (opens Companies House)
Alpenbest Limited runs 2 services in England, 1 of them in the South East. 2 are rated Good or Outstanding.
Other services run by Alpenbest Limited
- G Alpenbest Good. Home care, Kingston upon Thames, London
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Alpenbest South provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alpenbest South.
- When was Alpenbest South last inspected?
- The Care Quality Commission's latest rating for Alpenbest South was published on 27 January 2026.
- Who runs Alpenbest South?
- Alpenbest South is run by Alpenbest Limited. It runs 2 services in England, 1 of them in the South East.
- What is Alpenbest South's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 January 2026.
Contact
- Phone
- 01932 255000
- Address
- Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT Map (opens Google Maps)
Compare nearby
- G Yourlife (Walton-on-Thames) Good, 0.1 miles away
- G Walfinch Kingston & Weybridge Good, 0.1 miles away
- O Atkins Care Services Limited Outstanding, 0.2 miles away
- G Alina Homecare Walton on Thames Good, 0.4 miles away
- G Amily Homecare Good, 0.4 miles away