Right at Home Weybridge & Richmond

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was supporting 7 people at the time of our inspection, 3 of whom were receiving personal care.

Risk assessments had been carried out to identify and mitigate any risks involved in people's care. Medicines were managed safely. Staff helped keep people's homes clean and wore personal protective equipment when they carried out their visits.

People received person-centred care that reflected their individual needs. They were supported by consistent staff who knew their preferences about their care. Staff monitored people's health effectively and highlighted any changes in people's needs so action could be taken to address these.

Staff were kind and caring. People had established positive relationships with the staff who supported them and enjoyed their company. Staff encouraged people to be as independent as possible and provided support in a way that promoted this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to the training and support they needed to carry out their roles. Staff felt valued for the work they did and had opportunities to make suggestions and raise concerns at one-to-one supervision and team meetings.

People had opportunities to give feedback about their care; their views were listened to and used to improve the service. The provider's quality monitoring systems enabled the registered manager to maintain an effective oversight of the service. These included regular audits and spot checks to observe the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk