Right at Home GF

People's experience of using this service and what we found: People received an exceptionally personalised service which was promoted by a strong and effective leadership team. The provider and registered manager worked collaboratively to embed a positive culture with clear values which staff applied when providing care. There was a great commitment to ensuring people lived fulfilling lives and the service worked alongside other agencies to support people in achieving this. The provider and registered manager were continually looking for ways to develop and improve the service provided to people.

Staff told us they were proud to work at the service and of the support they provided. People told us staff would always ask what additional help they could offer and took a personal interest in building meaningful relationships with them. We found numerous examples of where staff had gone the extra mile to support people to achieve their goals and respond to their needs. Relatives were highly complimentary about the care provided to their loved ones at the end of their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives commented on staff listening to their wishes and respecting their choices which had given them back their sense of self-worth. Feedback from all those we spoke to reflected a staff team who were extremely caring and highly motivated.

The service had an active presence in the local community, particularly in raising awareness and support for those affected by dementia. Staff ran numerous groups throughout the week help people and their carers to remain active and receive support from each other and professionals. These sessions were open to the general public as well as those receiving care from the service.

People told us they felt safe with the staff who supported them and felt any concerns raised would be addressed promptly. Staff employed were subject to robust recruitment checks and received training, inductions and support in their roles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk