Holistic Homecare Ltd

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was meeting the elements of Right support, right care, right culture.

The service had strong systems for safeguarding, risk management, medicines, infection control, and safe staffing. People told us they felt safe. Accidents and incidents were reviewed and monitored. People were supported by enough and staff were trained and recruited safely.

People’s needs were assessed, and care plans contained details about people’s needs, wishes and preferences. Staff worked well with professionals to support good health outcomes. The service regularly reviewed people’s goals and outcomes were monitored to improve practice.

Staff were responsive to people and centred their support around people’s choices, routines, and preferred activities. Communication was available in accessible formats. People were involved in reviews, and concerns were responded to promptly.

Leaders were available, supportive, and promoted a positive culture based on clear values. Governance systems were robust, with regular audits and continuous improvement processes in place. Staff felt able safe to speak up, included, and valued. The service worked well with partners and the wider community. Systems were in place to gain feedback from people and staff, to enable the provider to drive continuous improvements in the safety and quality of care provided.