Robin Home Care
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Robin Home Care: inspection record
Rated Good in April 2026, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, then Outstanding in 2018, then Good in April 2026.
Its last inspection moved it down from Outstanding to Good. The latest rating was published 6 months ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 14 April 2026 (assessment visit 12 February 2026). Quoted under the Open Government Licence.
The assessment took place from 17 February to 17 March 2026.
Robin Home Care provides care to people living in their own homes, including older people, autistic people, people with a learning disability and those with long term physical and mental health needs. At the time of assessment, 17 people were using the service.
Read the full summary
People were safe because staff understood safeguarding, used effective risk management processes and monitored concerns through digital systems. Care was person‑centred and responsive, and there were examples of outstanding practice, including creative multi‑agency work that led to very positive outcomes for people with complex needs. Staff had the right skills, assessments were thorough and regularly reviewed, and people were treated with dignity and respect by a consistent team who knew them well.
The service responded quickly when people’s needs changed. Staff communicated clearly with people and families and worked closely with external professionals to prevent deterioration. Leaders promoted an open, supportive culture and maintained strong oversight through audits, incident reviews and governance systems. No breaches of regulation were identified.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of ‘Right support, right care, right culture.’
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 17 Access House, Manor Road, West Ealing, W13 0AS |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 020 3011 2256 |
| Website | www.robinhomecare.co.uk |
| Registered manager | Daniela Coutinho |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 2 May 2018 (opens the Care Quality Commission website) Latest assessment published 14 April 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | IDC Care LtdBrand: Heritage Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09130100 (opens Companies House) |
Nearest alternatives
- – ServeSoul Ealing Office Home care, 0.2 miles awayNot yet rated
- G Addison Care Ltd Home care, 0.5 miles awayGood
- G Lalis Direct Care Ltd Home care, 0.5 miles awayGood
- – London Luxury care LTD Home care, 0.5 miles awayNot yet rated
- G Metro Homecare Ltd Home care, 0.5 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Robin Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Robin Home Care.
- When was Robin Home Care last inspected?
- The Care Quality Commission's latest rating for Robin Home Care was published on 14 April 2026.
- Who runs Robin Home Care?
- Robin Home Care is run by IDC Care Ltd.
- What is Robin Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 April 2026.