Channel Court, Sugar Lookout

The provider had clear aims and values of the organisation, which were included in the induction programme and staff could tell us about. Recruitment, training and supervision ensured staff were skilled and knowledgeable and followed best practice models and guidance. Staff were supported and valued in their roles. Incidents and complaints were reported and actions taken. The provider learnt and made improvements where needed. Staff told us they were able to raise concerns or issues. Governance systems were in place to monitor and assess the quality and safety of the service, although some development was needed around how all actions were captured and monitored for progress.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People received person centred care which was tailored for their individual needs. Staff knew people’s interests, routines and preferences. People were supported with their goals and to achieve positive outcomes. People were supported to access and be part of their local community. Risks were assessed. People were supported to engage in positive risks to enhance their health and wellbeing. The provider worked to address any barriers to care and supported people to access available services. Leaders were supportive and encouraged staff development.