Care Quality Services North Somerset

We gathered information from people who use the service, relatives, the registered manager, office staff, care staff and the regional manager. We sought feedback from health and social care professionals and had feedback from 4.

This was the first assessment of this service since it was registered with CQC on 7 February 2025. Our overall rating for this service is good. We reviewed all quality statements in safe, effective, caring, responsive and well-led at this assessment.

People felt the care and support provided by staff was caring and respectful. Staff felt supported by the management of the service. Staff provided people with choice and they promoted people’s independence. Staff received mandatory training and supervision, and they had competency reviews. Staff completed an induction that covered some training in diabetes, catheter and stoma care although no further training in these topic areas had been provided to staff by the provider since then.

People’s care plans were person centred and contained important information about the person such as if they had a religion and any nutritional or hydration needs. The provider had a quality assurance system in place that identified areas of improvement and documented when those actions had been completed. However, during our inspection we found some improvements were needed to 2 people’s care planning information and where we have access to information to support with our inspection. We provided information to the registered manager and provider on what CQC expect of accessing digital records whilst undertaking an inspection.

The registered manager had a system in place to learn from incidents, accidents and complaints so any improvements could be made to people’s care and support. All people felt able to raise any concerns with the office if needed.