ARCH Care Services Ltd
- Home care
- Dementia care
- Registered since 2013
- Clevedon, North Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
23 of 25
rated home care services in North Somerset are rated Good, like this one.
ARCH Care Services Ltd: inspection record
Rated Good in May 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Yourlife (Clevedon) Good, 0.8 miles away
- G Care Quality Services North Somerset Good, 0.9 miles away
- G Network Healthcare Professionals Limited - North Somerset Good, 0.9 miles away
- – Channel Court, Sugar Lookout No overall rating, 1.5 miles away
- G Helping Hands Portishead Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 26 May 2021. Quoted under the Open Government Licence.
Arch Care Services Ltd provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 65 people receiving support with their personal care.
What inspectors found
Medicines were administered when required and records had clear guidance for staff to follow. Staff had checks undertaken prior to starting work within the service. Staff were familiar with different types of abuse and who to raise concerns with. People and relatives felt the service was safe. Incidents and accidents were recorded including actions taken. People's care plans had risk assessments and guidance for staff to follow should a risk be identified.
Read the rest of CQC's summary
Staff had received training in the use of personal protective equipment (PPE). People confirmed staff washed their hands and they used PPE as required. Most people knew their staff well, however on occasions people experienced care delivered by staff who were not familiar to them. Staff felt supported and told us it was a nice place to work. People's views were sought, and people felt able to raise any issues with staff in the office. Not everyone was familiar with who the registered manager was. Audits were in place that checked medicines, care delivery, safeguarding and incidents and accidents. There was provider oversight of these audits.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lindsey Bradbury
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 26 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ARCH Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 06777576 (opens Companies House)
Getting help from North Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Somerset Council
- Ask for a care needs assessment
- Phone: 01275 888 801, Monday to Friday, 8am to 6pm
- Contact adult social care online
- Support for carers
- Paying for care: North Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does ARCH Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for ARCH Care Services Ltd.
- When was ARCH Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for ARCH Care Services Ltd was published on 26 May 2021.
- Who runs ARCH Care Services Ltd?
- ARCH Care Services Ltd is run by ARCH Care Services Limited.
- What is ARCH Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 May 2021.
Contact
- Phone
- 01934 808746
- Address
- 3 Avalon House, Stileway Business Park, Lower Strode Road, Clevedon, BS21 6UU Map (opens Google Maps)
Compare nearby
- G Yourlife (Clevedon) Good, 0.8 miles away
- G Care Quality Services North Somerset Good, 0.9 miles away
- G Network Healthcare Professionals Limited - North Somerset Good, 0.9 miles away
- – Channel Court, Sugar Lookout No overall rating, 1.5 miles away
- G Helping Hands Portishead Good, 1.5 miles away