Blue Crystal Care Agency
Home care, Harrow
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Blue Crystal Care Agency: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2017 and July 2024.
It has been rated Good at every inspection since 2016. The latest rating was published about 2 years ago.
What inspectors found
From the Care Quality Commission's assessment published 25 July 2024 (assessment visit 12 March 2024). Quoted under the Open Government Licence.
Date of assessment 1 May to 10 May 2024. Blue Crystal Agency is a is a domiciliary care service, providing care to people living in their own home. The service provides support to older people some of whom were living with dementia. At the time of our assessment the agency was supporting 4 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We assessed a total of 5 quality statements from the safe, responsive, and caring key questions. We spoke with 2 relatives and 3 staff including the registered manager. We reviewed several service records, including care plans, risks assessment for 3 people and recruitment files for 3 staff. Following our site visit we reviewed a range of service records including, staff training and supervision records, customer satisfaction questionnaires, accident and incident logs, complaints and safeguarding logs and policies/procedures.
Read the full summary
We did not assess all quality statements at this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them. Following this assessment the service continues to be rated good. This was because people received care that was safe and met their needs. The provider had effective systems to ensure staff were safely recruited, people were protected from harm and abuse. Peoples were involved in their care and were able to make decisions. Staff were well trained and competent in their role.
-
Safe
Good
We assessed 3 quality statements in the safe key question. There were effective systems in place to recruit staff safely, monitor any signs of abuse and mitigate risks of harm to people’s health and wellbeing. Staff told us they felt support in their role. People and relatives told us they felt safe and had no concerns regarding safety.
-
Caring
Good
We assessed 1 quality statements in the caring key questions. Relatives told us staff were caring, kind and compassionate. People were encouraged to be as independent as possible.
-
Responsive
Good
We assessed 1 quality statements in the responsive key question. Care plans contained information for staff about people’s likes and preferences. Staff knew people well and were able to meet peoples needs in a way they wanted.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 42 Parkthorne Drive, North Harrow, HA2 7BU |
|---|---|
| Neighbourhood | Headstone, Harrow |
| Phone | 020 3770 3601 |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 16 November 2017 (opens the Care Quality Commission website) Latest assessment published 25 July 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ms Lathangi Kathirkamathamby |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- G Senacare Ltd Home care, 0.2 miles awayGood
- G Blue Lily Home Care Home care, 0.3 miles awayGood
- – Elderlycare Limited Home care, 0.3 miles awayNot yet rated
- – Mace Homecare Service Ltd Home care, 0.3 miles awayNo overall rating
- G Nutrix Homecare Home care, 0.3 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Blue Crystal Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blue Crystal Care Agency.
- When was Blue Crystal Care Agency last inspected?
- The Care Quality Commission's latest rating for Blue Crystal Care Agency was published on 25 July 2024.
- Who runs Blue Crystal Care Agency?
- Blue Crystal Care Agency is run by Ms Lathangi Kathirkamathamby.
- What is Blue Crystal Care Agency's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.