Austen Allen Homecare - East Kent
- Home care
- Dementia care
- Registered since 2023
- Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
165 of 212
rated home care services in Kent are rated Good, like this one.
Austen Allen Homecare - East Kent: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – DCA Kent Not yet rated, 0.1 miles away
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- G Prepare4care Ltd Good, 0.7 miles away
- G Marbleside Care Good, 0.8 miles away
- – Major 1 Healthcare Solutions Ltd Not yet rated, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 June 2026 (assessment visit 29 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 29 April to 18 May 2026. Austen Allen Homecare - East Kent is a care at home agency that provides personal care to people living in their own homes.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided.
At the time of this inspection 13 people were receiving support with personal care. This was the first inspection since this service registered with CQC. This service had a registered manager in place.
The service delivered safe, effective and person-centred care. Systems were in place to monitor care delivery, identify risks and respond to concerns. Issues identified were addressed and used to improve practice, reducing the risk of harm to people.
Care was planned in line with people’s needs and reviewed when these changed. Staff understood their roles and responsibilities and knew how to escalate concerns. Staff were supported through supervision and oversight, contributing to consistent care delivery.
People and their relatives were positive about the service. They described care as reliable, respectful and responsive, with no missed visits reported. Feedback from people and relatives was acted upon, including changes made when concerns were raised.
Leadership oversight was evident and supported a culture of learning and improvement. Overall, the provider demonstrated good quality care supported by effective systems and consistent practice.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service.
This key question has been rated good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service.
This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service.
This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service.
This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service.
This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Constant
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Austen Allen Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 06547709 (opens Companies House)
Austen Allen Healthcare Limited runs 4 services, all in the South East. 4 are rated Good or Outstanding.
Other services run by Austen Allen Healthcare Limited
- G Austen Allen Homecare - Dartford Good. Home care, Kent
- G Austen Allen Homecare - Gravesham Good. Home care, Kent
- G Austen Allen Homecare Ltd T/A Austen Allen Homecare Good. Home care, Medway
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Austen Allen Homecare - East Kent provide nursing care?
- The Care Quality Commission's register does not list nursing care for Austen Allen Homecare - East Kent.
- When was Austen Allen Homecare - East Kent last inspected?
- The Care Quality Commission's latest rating for Austen Allen Homecare - East Kent was published on 8 June 2026.
- Who runs Austen Allen Homecare - East Kent?
- Austen Allen Homecare - East Kent is run by Austen Allen Healthcare Limited. It runs 4 services, all in the South East.
- What is Austen Allen Homecare - East Kent's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 June 2026.
Contact
- Phone
- 01322 424558
- Address
- Unit 5a, Westmount House, 220-228, Northdown Road, Margate, CT9 2RP Map (opens Google Maps)
Compare nearby
- – DCA Kent Not yet rated, 0.1 miles away
- RI Beech Tree Total Care – Thanet Requires improvement, 0.7 miles away
- G Prepare4care Ltd Good, 0.7 miles away
- G Marbleside Care Good, 0.8 miles away
- – Major 1 Healthcare Solutions Ltd Not yet rated, 0.9 miles away