Austen Allen Homecare Ltd T/A Austen Allen Homecare
- Home care
- Dementia care
- Registered since 2020
- Strood, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 42
rated home care services in Medway are rated Good, like this one.
Austen Allen Homecare Ltd T/A Austen Allen Homecare: inspection record
Rated Good in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Rosemont Care Medway Requires improvement, 0.2 miles away
- G Anchor Domiciliary Care Good, 0.3 miles away
- – Initjames Limited Not yet rated, 0.3 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.3 miles away
- G Cathrolls' UK Limited Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 20 April 2022. Quoted under the Open Government Licence.
Austen Allen Homecare Ltd T/A Austen Allen Homecare (referred to as Austen Allen Homecare in this report) is a domiciliary care service providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 25 people at the time of the inspection.
What inspectors found
People received safe care from Austen Allen Homecare. Individual risks were assessed to support people to remain safe in their home. Medicines administered by staff were safely managed. Sufficient numbers of staff were available to provide people's care and support and robust recruitment processes were in place.
Read the rest of CQC's summary
People's needs were assessed before their care commenced and individual care plans were developed based on the assessment. People who needed assistance with their nutrition, hydration and healthcare needs received suitable support from staff. Staff received the training and support they needed to make sure they were skilled to provide people's care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain their independence to be able to remain in their own home. Staff were aware of the importance of supporting people to maintain their dignity and showed respect for people and their home.
The registered manager and staff were keen to provide a good quality person centred service. Robust systems were in place to closely monitor people's care to achieve this aim.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Constant
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Austen Allen Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 06547709 (opens Companies House)
Austen Allen Healthcare Limited runs 4 services, all in the South East. 4 are rated Good or Outstanding.
Other services run by Austen Allen Healthcare Limited
- G Austen Allen Homecare - Dartford Good. Home care, Kent
- G Austen Allen Homecare - East Kent Good. Home care, Kent
- G Austen Allen Homecare - Gravesham Good. Home care, Kent
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Austen Allen Homecare Ltd T/A Austen Allen Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Austen Allen Homecare Ltd T/A Austen Allen Homecare.
- When was Austen Allen Homecare Ltd T/A Austen Allen Homecare last inspected?
- The Care Quality Commission's latest rating for Austen Allen Homecare Ltd T/A Austen Allen Homecare was published on 20 April 2022.
- Who runs Austen Allen Homecare Ltd T/A Austen Allen Homecare?
- Austen Allen Homecare Ltd T/A Austen Allen Homecare is run by Austen Allen Healthcare Limited. It runs 4 services, all in the South East.
- What is Austen Allen Homecare Ltd T/A Austen Allen Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 April 2022.
Contact
- Address
- 15a, High Street, Strood, Rochester, ME2 4AB Map (opens Google Maps)
Compare nearby
- RI Rosemont Care Medway Requires improvement, 0.2 miles away
- G Anchor Domiciliary Care Good, 0.3 miles away
- – Initjames Limited Not yet rated, 0.3 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.3 miles away
- G Cathrolls' UK Limited Good, 0.3 miles away