Birch Social Limited

Safeguarding procedures were in place. The provider learned from accidents, incidents and events. People had access to health and social care professionals to ensure their healthcare needs were met. People were involved in their care and records were person centred. People’s rights were fully respected, and consent was sought from people. Staff were kind and caring, taking into consideration people’s individuality.

People were protected from the risk of harm and abuse; safeguarding processes were clear and robust. Risks to people were assessed, reviewed and managed well to ensure they remained safe.

Care plans were detailed and provided sufficient guidance for staff to keep people safe. Appropriately trained, and supported staff supported people. Recruitment processes were followed correctly.

Staff understood how to ensure people’s rights were fully respected and had received training and supervision to ensure it was happening in practice. Staff respected people’s dignity and privacy, and people felt their independence was maintained.

The provider had structures and policies in place to support workforce wellbeing and enablement.

Policies and procedures underpinned working practices, and this was supported by training, ongoing monitoring / supervisions and discussions during team meetings.

There was strong leadership from the registered manager and the nominated individual. They had extensive knowledge of social care and if necessary, they knew where to access advice.

There was an open culture, and staff and relatives would not hesitate to raise concerns and ask questions. Audits completed had checked all parts of the service and were working well. Actions were taken to rectify any shortfall or negative impact on people.