Oxleycare Ltd

People received caring and compassionate care from kind and committed staff. The registered manager and management team led by example.

People were complimentary about the care they received and about the quality of staff. People told us staff listened to them and provided care in the way they wanted.

Staff recognised what was important to people and ensured an individual, person-centred approach, that met people's needs. People and their relatives had been supported to develop clear care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

Staff respected people's privacy and dignity. People were supported to be as independent as possible.

The registered manager ensured people received safe care and treatment. People felt safe when staff were staying in their home and providing care. People received support to take their medicines safely.

Risks to people's well-being and safety were assessed, recorded and kept up to date. Staff took action to manage these risks effectively.

People's rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.

The service was well-led. The provider's quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.

More information is in Detailed Findings below.