Weymouth Care and Support Service

People's experience of using this service: People were protected by staff who had knowledge of the signs and symptoms that could indicate a person was being harmed or abused. Staff understood how to raise safeguarding concerns both internal and external to the service. People told us that staff made them feel safe.

Staff worked with people, where appropriate their relatives, and healthcare professionals to manage and reduce the risks they faced in their day to day lives.

People were supported by a consistent group of staff who knew them well and had been trained to meet their needs. Training included mandatory courses and on-going support to ensure staff had the necessary skills to support people competently.

Staff understood the principles of the Mental Capacity Act 2005 (MCA) and demonstrated this when supporting people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's desired outcomes were identified and plans created to achieve them. People received person centred care which understood, respected and met their current and emerging care needs. Regular reviews were held with involvement from people, their legal representatives or people important to them, familiar staff and relevant health and social care professionals.

People were supported to access health care services, such as district nurses, in a timely way when required and to attend appointments in order to maintain their health and wellbeing. Care visit times were amended to accommodate this.

People's and staff member's views were sought in meetings, reviews and annual surveys. People fedback they felt listened to and spoke positively about the care they received. People told us they knew how to complain should they need to and were confident that action would be taken to resolve any identified issues. Staff told us they felt supported, that the team worked well together and that their learning needs were explored.

The management conducted audits to help ensure the quality and safety of care people received was maintained and improved. There was a positive, open and encouraging culture at the service.

Rating at the last inspection: At our last inspection we rated the home Good (published 26/11/2016).