St Jude's Care Ltd

Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had an effective out of hours system in place over 24hours. A contingency plan was in place to ensure the service kept running through adverse weather conditions or during staff sickness.

People received care and support that was extremely personalised to meet their individual needs. People and their relatives were at the centre of planning their care and support. The management team carefully matched people's needs, preferences and interests to care staff to ensure the best possible care and support was delivered. This meant that staff had created caring and meaningful relationships with people, which resulted in positive outcomes for them.

The service understood the importance of supporting people to make day to day decisions and choices. Assessments of their care and support were detailed. Information was regularly reviewed which ensured it remained up-to-date ensuring people's diverse needs were met. Comprehensive assessments were completed, which considered all aspects of people's health and care needs. Information about who and what was important to the person was also discussed and incorporated into care plans.

People were enabled to make choices about aspects of their care where they had capacity to make decisions. They were given opportunities to plan and choose how they spent their day, and how they wished to be supported. The service supported some people living with a learning disability. Care and support provided had been in line with the values that underpinned Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

People were safe and protected from avoidable harm. Staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people's health, safety and well-being were assessed, and measures were in place to reduce the risks.

People's medicines were managed safely, and staff had received training in medicines administration and had their competency assessed to ensure the safe administration of medicines.

A complaints policy was in place. When complaints were received these were recorded, and evidence time scales and action taken by the service to resolve the complaint. People told us they were aware of how to make a complaint and felt confidence their complaint would be resolved quickly.

People said the service was very well managed. There were effective systems in place to monitor the safety and quality of the service. Regular feedback about the quality of the service people received had been sought. The management team continually looked for ways to improve the service.