Falcon Carers
- Home care
- Registered since 2014
- Sale, Trafford, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
4 of 41
rated home care services in Trafford are rated Requires improvement, like this one.
Falcon Carers: inspection record
Rated Requires improvement in October 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Waterside House (Good, 0.7 miles away) and Helping Hands Sale (Good, 0.8 miles away).
Nearest home care services:
- – Bluebird Care Trafford Not yet rated, 0.6 miles away
- – RivaHealth Clinics No overall rating, 0.7 miles away
- – UK Health Kits Ltd-North West Not yet rated, 0.7 miles away
- G Waterside House Good, 0.7 miles away
- G Helping Hands Sale Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 18 October 2022. Quoted under the Open Government Licence.
Falcon Carers is a domiciliary care agency providing personal care to 37 people at the time of our inspection. The service largely provides support to people living in the Trafford borough of Greater Manchester.
What inspectors found
There had been significant changes made at the service since our last inspection and the quality and safety of care people received was much improved.
Read the rest of CQC's summary
People were supported by staff who knew their risks well and took actions to safeguard them from harm and abuse. There were enough staff at the service to meet people's needs. Staff supported people to prompt and administer medications in a safe way and staff took the necessary precautions to mitigate the risk of the spread of infection.
Staff were recruited safely, and staff received training to enable them to support people effectively. Records had been updated to reflect people's needs and wishes. People had access to healthcare as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's feedback reflected an improved quality of care and people told us they were supported by staff who were kind and who promoted dignity and independence.
There was a complaints policy now in place and people knew how to make a complaint and raise concerns.
The electronic care record system was now fully operational, and this enabled the provider and the care coordinators to have a greater oversight of the service. Regular governance checks had now been put in place.
Questions to ask the service
- Safe was rated Requires improvement on 18 October 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 October 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 18 October 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 18 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Sikholisile Moyo
- Ownership type
- Individual
Getting help from Trafford Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Trafford Council
- Ask for a care needs assessment
- Phone: 0161 912 5199, Monday to Friday 9am to 5pm. Outside these hours: 0161 912 2020
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Falcon Carers provide nursing care?
- The Care Quality Commission's register does not list nursing care for Falcon Carers.
- When was Falcon Carers last inspected?
- The Care Quality Commission's latest rating for Falcon Carers was published on 18 October 2022.
- Who runs Falcon Carers?
- Falcon Carers is run by Miss Sikholisile Moyo.
- What is Falcon Carers's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 October 2022.
Contact
- Phone
- 0161 222 3425
- Address
- 156a Northenden Road, Sale, M33 3HE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Waterside House (Good, 0.7 miles away) and Helping Hands Sale (Good, 0.8 miles away).
Nearest home care services:
- – Bluebird Care Trafford Not yet rated, 0.6 miles away
- – RivaHealth Clinics No overall rating, 0.7 miles away
- – UK Health Kits Ltd-North West Not yet rated, 0.7 miles away
- G Waterside House Good, 0.7 miles away
- G Helping Hands Sale Good, 0.8 miles away