Whiteheart Health Care Wiltshire
- Home care
- Registered since 2023
- Salisbury, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
9 of 98
rated home care services in Wiltshire are rated Requires improvement, like this one.
Whiteheart Health Care Wiltshire: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Continuity Healthcare Services Private Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Connect and Care Good, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 3 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 9 June to 24 June 2025. The service is a care at home service providing support to adults of all ages and people living with dementia. This is the first assessment for this service since it registered with the Care Quality Commission (CQC) on 17 November 2023.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Medicines were not always managed safely. There were gaps in recording on people’s medicines administration records (MAR). MAR did not contain all the information needed for staff to know what medicines to administer and when. People’s risk management plans did not contain enough details for staff to know how to provide safe care. Staff had not received all the training they needed to support people safely and there were shortfalls in how staff had been recruited. Governance systems were not established and operating effectively to identify the shortfalls found during this assessment. Quality checks being completed were not identifying the improvement needed for all areas of this service.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. People were supported with their nutrition to ensure they had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent
Staff told us they felt well supported by the provider and they enjoyed their work. Staff had regular supervision meetings, and the provider had carried out spot checks to monitor how staff were supporting people. Complaints were recorded and investigated by the registered manager.
The provider was in breach of the legal regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection since the service was registered. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection since the service was registered. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection since the service was registered. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent.
Questions to ask the service
- Safe was rated Requires improvement on 29 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Odireen Gwatsvaira
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Whiteheart Health Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13647177 (opens Companies House)
Whiteheart Health Care Ltd runs 2 services in England, 1 of them in the South West. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Whiteheart Health Care Ltd
- – Whiteheart Health Care Ltd Not yet rated. Home care, West Northamptonshire, East Midlands
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Whiteheart Health Care Wiltshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Whiteheart Health Care Wiltshire.
- When was Whiteheart Health Care Wiltshire last inspected?
- The Care Quality Commission's latest rating for Whiteheart Health Care Wiltshire was published on 29 July 2025.
- Who runs Whiteheart Health Care Wiltshire?
- Whiteheart Health Care Wiltshire is run by Whiteheart Health Care Ltd. It runs 2 services in England, 1 of them in the South West.
- What is Whiteheart Health Care Wiltshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 July 2025.
Contact
- Phone
- 07538 499488
- Address
- 3rd Floor, Cross Keys House, 22 Queen Street, Salisbury, SP1 1EY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Connect and Care (Good, less than 0.1 miles away) and Continuity Healthcare Services Private Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – Abletrust Care Southwest Not yet rated, less than 0.1 miles away
- G Connect and Care Good, less than 0.1 miles away
- G Continuity Healthcare Services Private Limited Good, less than 0.1 miles away
- – Custodian Care Ltd Not yet rated, less than 0.1 miles away
- – Helping Hands Salisbury Not yet rated, less than 0.1 miles away