Everycare (East Surrey) Ltd

People confirmed staff wore appropriate personal protective equipment when providing care and staff confirmed they had received infection control and handwashing training.

Care was provided by a sufficient number of staff and people told us they usually saw the same care workers. Staff were recruited through a robust recruitment process. People were asked to give their feedback on the service they received and any concerns they raised were addressed.

Staff told us they received supervision, spot checks and appraisals. They also told us they felt supported by management and staff meetings had continued throughout the pandemic.

Since our last inspection the registered manager had made improvements to the service with the introduction of medicines audits and more regular opportunity for staff to meet with their line manager on an individual basis. Further improvements were planned with the introduction of an electronic care management system.