Rated Care Homes

Local Solutions Liverpool Branch

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 5 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 11 months

    since the latest rating was published.

  • 47 of 56

    rated home care services in Liverpool are rated Good, like this one.

Local Solutions Liverpool Branch: inspection record

Home care, Liverpool

Rated Good in November 2025, up from Requires improvement.

Local Solutions Liverpool Branch: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Local Solutions Knowsley, Sefton & St Helens Homecare Good, less than 0.1 miles away
  2. G
    Alphacare NW Good, 0.4 miles away
  3. G
    L'Arche Liverpool Good, 0.5 miles away
  4. G
    New Day Care Ltd Good, 0.5 miles away
  5. –
    O'Shea Healthcare Ltd Not yet rated, 0.5 miles away

See all home care services in Liverpool

See all home care services in Anfield

What inspectors found

From the Care Quality Commission's assessment published 4 November 2025 (assessment visit 15 September 2025). Quoted under the Open Government Licence.

Date of Assessment:24 September to 8 October 2025. The service is a care at home service providing support to older people and younger adults living with dementia, mental health conditions, physical disabilities, and learning disabilities.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People using the service and their families consistently reported feeling safe and well supported by regular carers. Safeguarding concerns were appropriately identified and escalated, with evidence of internal investigations, staff training and changes to care plans where needed. Governance systems were in place, including audits, spot checks and Key Performance Indicator (KPI) monitoring.

Care plans were generally person-centred and reflected people’s needs and preferences. However, some plans required updates or clarification, particularly around medication risks, sensory impairment and mental health triggers. These were raised with the provider during the inspection. Risk assessments were in place, but some lacked sufficient detail in areas to guide staff effectively. The provider corrected this during our inspection.

Staff were described as respectful and thorough, supporting people’s independence and dignity. Staff were described as going above and beyond, including supporting with additional tasks and providing emotional reassurance. People valued the social interaction and continuity of care.

The provider was responsive to individual preferences. Carers were matched based on gender when requested, and people felt able to decline care if not needed. Feedback was regularly sought, and new carers were buddied with regular staff to ensure continuity. Some people raised they would like more notice about which carer would be attending, particularly at weekends.

Staff felt supported by approachable managers and received regular training, including in Percutaneous Endoscopic Gastrostomy [PEG] care, epilepsy, mental health and learning disabilities. Rotas were generally fair, though staff noted challenges when covering sickness. Staff demonstrated pride in their work and a clear understanding of safeguarding responsibilities.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first inspection since the provider changed registered address. Their rating at the last inspection was requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

    At the last inspection the provider was in breach of regulations in relation to medicine. Improvements were found at this inspection and the provider was no longer in breach of this regulation.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first inspection since the provider changed registered address. Their rating at the last inspection was good. At this inspection this has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first inspection since the provider changed registered address. Their rating at the last inspection was good. At this inspection this has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first inspection since the provider changed registered address. Their rating at the last inspection was good. At this inspection this has remained good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection since the provider changed registered address. Their rating at the last inspection was requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    At the last inspection the provider was in breach of legal regulation in relation to the governance of the service. At this inspection improvements had been made and the provider was no longer in breach of regulation.

Questions to ask the service

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  2. Ask how visit times are agreed and who covers when your usual carer is away.

Registration details

Registered manager
Louise Daniels
Registered with the CQC since
What it provides
Domiciliary care service
Who it supports
Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
01792921 (opens Companies House)
Charity number
515060

Local Solutions runs 3 services, all in the North West. 3 are rated Good or Outstanding.

Other services run by Local Solutions

  1. G
    Cherry Tree House Good. Home care, Wirral
  2. G
    Local Solutions Knowsley, Sefton & St Helens Homecare Good. Home care, Liverpool

Getting help from Liverpool City Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Local Solutions Liverpool Branch provide nursing care?
The Care Quality Commission's register does not list nursing care for Local Solutions Liverpool Branch.
When was Local Solutions Liverpool Branch last inspected?
The Care Quality Commission's latest rating for Local Solutions Liverpool Branch was published on 4 November 2025.
Who runs Local Solutions Liverpool Branch?
Local Solutions Liverpool Branch is run by Local Solutions. It runs 3 services, all in the North West.
What is Local Solutions Liverpool Branch's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 4 November 2025.

Contact

Address
(LCR South), 212H Boaler Street, Liverpool, L6 6AE Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Local Solutions Knowsley, Sefton & St Helens Homecare Good, less than 0.1 miles away
  2. G
    Alphacare NW Good, 0.4 miles away
  3. G
    L'Arche Liverpool Good, 0.5 miles away
  4. G
    New Day Care Ltd Good, 0.5 miles away
  5. –
    O'Shea Healthcare Ltd Not yet rated, 0.5 miles away

See all home care services in Liverpool

See all home care services in Anfield