Alphacare NW

Date of Assessment: 29 January to 3 February 2025. The service is a care at home service providing support to adults of all ages living with dementia, and physical disabilities, and learning disabilities. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were protected and kept safe from harm. Staff managed and understood risks and said they felt well supported and that they had the right skills to do their role. People’s homes were risk assessed before care began, to ensure they were safe and hazard free for staff to work. People were now involved in assessments of their needs, which were reviewed regularly or anytime a person’s needs changed. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff involved people who were significant in people’s lives, to support with decisions in people’s best interests where people did not have capacity. People were treated with kindness. Staff understood how to protect people’s dignity. They treated them as individuals and supported their preferences. The provider supported staff wellbeing. People were involved in planning their care and understood options around choosing to withdraw or not receive care. People knew how to give feedback and were confident the service took it seriously and acted on it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. The providers approach to governance had now improved.