Silver Tree Home Support Community Interest Company

People's experience of using this service: People and their relatives felt safe using this service. They told us they trusted staff who respected their choices and preferences.

Pre-employment checks were carried out before staff began working in the service. Staff were supported using induction and supervision. They were trained a range of topics to meet people's needs including medicines administration and food hygiene. Further support was provided by the registered manager via an on-call service to ensure staff had back up support when required.

People were protected from harm by staff who understood safeguarding. Staff told us they felt confident reporting concerns to the registered manager and believed actions would be taken to protect people. People's personal risks had been identified and steps put in place to minimise those risks.

The provider had systems in place to monitor the service including accidents and complaints. There had been no accidents or complaints since our last inspection.

Partnership working with relatives and other professionals meant people's care needs were effectively met. There were enough staff employed by the service to meet people's needs.

Staff provided appropriate support to people and did not discriminate against them. Staff from differing ethnic and religious backgrounds told us they felt comfortable working in the service. Contractual arrangements were in place with a national children's charity to provide staff to support children and young people with disabilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service continues to be well-led. People and their relatives were complimentary about the registered manager. The service had recently received external recognition for the safe and secure use of people's information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk