Bloomsbury Home Care - South Essex

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Risks were assessed and mitigated. People were supported with medicines when needed. Staff had completed training to develop their skills to support people safely. There were enough staff to meet people’s needs. Staff were employed after the appropriate recruitment checks were completed.

The service worked with people to provide care that was person centred and promoted people’s health wellbeing and independence. People were provided with nutrition and hydration to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People were treated with kindness and compassion. Staff respected people’s wishes and supported them to live as independently as possible. Staff were supported in their roles and their well-being was promoted.

People could access care in ways that met their personal circumstances and protected equality characteristics. People were encouraged to give feedback, which was acted on and used to deliver improvements.

There was a positive culture at the service. Governance and management systems, information about risks, performance, and outcomes were now used effectively to drive improvements. Staff were very positive about their roles and the support they received from the senior team.