Bloomsbury Home Care - Cambridgeshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

A robust process helped ensure staff were supported to develop skills to safely meet people's assessed needs. Staff followed effective procedures which promoted good infection prevention and control (IPC) practices.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff gave them choices and respected these when it was safe to do so.

Staff promoted focused on the needs of the person and respected people's choice of communication whilst upholding confidentiality. This helped ensure every person was treated equally well. People's care was compassionate, respectful, and staff promoted independence and privacy as much as possible.

Concerns were acted on before they became a complaint and compliments were used to recognise good practice. Staff knew what people's end of life are wishes were, respected these and procedures were in place to involve other professionals if needed.

The registered manager understood their responsibilities and supported staff to promote the provider's values about being open and honest. People, their relatives and staff had a say in how the service was run and managed.

Monitoring systems and oversight of the service were effective in driving improvements. The provider worked well with others involved in people's care to help ensure good outcomes for them.

Rating at last inspection This service was registered with us on 30 October 2020 and this is the first inspection.