Bloomsbury Home Care - Lincolnshire

Bloomsbury Homecare Limited is registered as a domiciliary care agency providing the regulated activity 'personal care' to people who live in their own homes in Bourne, Stamford, Spalding and Grantham. At the time of the inspection visit there were 106 people using the service.

People's experience of using this service:

• Systems were in place to ensure the safety of people being cared for.

• Risks were assessed and appropriately managed.

• Medicines were administered safely and in line with policies and procedures.

• Safeguarding issues and complaints were reflected upon and improvements were made.

• People's needs were assessed and outcomes were met.

• Staff received the mandatory training they needed to meet people's basic needs. Some improvements needed to be made to ensure that staff were provided with more detailed knowledge relating to specific conditions such as dementia.

• People's consent to care was sought.

• The care staff and the managers reflected the values of the organisation.

• People were given the opportunity to express their views regularly and were involved in the planning of their care.

• Care staff demonstrated a good awareness of how to maintain people's privacy and dignity.

• People were receiving care that was responsive to their needs. Some improvements needed to be made to ensure that people were routinely called when their care call was likely to be delayed.

• People were consulted about the care they received and were asked for regular feedback. Some improvements needed to be made so people could find out about what was being done in relation to their concerns.

• Care plans were being developed to include more person-centred information.

• Care was delivered by staff who understood the needs of the people they were supporting.

• People knew how to complain and raise concerns and were listened to and responded to.

• Leadership of the service was strong. Care staff were very complimentary of the support they received from the registered manager. Morale in the team was good and there was a good team working ethos.

• Processes were in place to ensure that the delivery of care was monitored and checked regularly. Plans for improvement were implemented and actioned.