Homely Supported Living Ltd

Not everyone using Homely Supported Living Ltd received a regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; Where they do, we also take into account any wider social care provided. This assessment was carried out with a site visit to the office location on 27 July 2026 and a supported living service on 3 August 2026.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Safeguarding systems were in place to ensure people were safeguarded from abuse. The provider demonstrated a learning culture of openness and transparency with learning taking place following incidents. People’s home environment was assessed to ensure they were suitable and safe for the delivery of care. Risks were identified and assessments were carried out to ensure risks associated with people were minimised. Systems were in place to ensure staff were recruited safely and people were supported by competent staff who had the right mix of skills, experience and knowledge to support them safely. Staff were supported well by the management team and received regular supervision to support them in their roles. Medicines were managed safely. Staff were trained to administer medicines and records showed people received their medicines as prescribed.

The provider assessed people’s needs prior to the service commencing and care plans included people’s preferences on how they would like to be supported. Staff monitored people's care and support, wellbeing and expected outcomes. Consent was sought from people and Mental Capacity Assessments were completed to determine if people had capacity to make specific decisions about their care.

We observed staff had a good relationship with people and were caring and kind when supporting people. People’s privacy and dignity was respected. People were encouraged to be independent, such as going shopping and helping with household tasks.

Some improvements were required with care plans to ensure people received person centred care at all times. Staff communicated effectively with people.

People, relatives and staff were encouraged to share feedback about the service, and the provider had systems in place to use this information to support continuous improvement of the service. There was an open and positive culture within the service and staff were positive about the management team. Quality assurance systems were in place to ensure there was oversight of the service and people received safe and effective care.