Felix Health

Felix Health provides personal care to people living in their own homes. At the time of our inspection, the service provided personal care to five people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had completed pre-assessment of needs before people started using the service. Staff regularly reviewed care plans and this provided staff with information how they should support and meet people's needs. Each person had a risk assessment to minimise risks to their health and wellbeing. The service had safeguarding procedures in place.

Good staff recruitment processes were in place to ensure staff were trained, experienced and safe to provide personal care. There were enough staff at the service and the management ensured that staff were supported to deliver effective care. People and relatives felt staff were kind and compassionate. People's preferences such as those in relation to their diet, cultural and communication were detailed in their files and staff understood how to ensure people's privacy and dignity when providing care.