Naveed Medicare Ltd Hampshire

People were supported to have choice and control and were involved in planning their care. Some records did not always evidence best practice guidance in relation to falls, diabetes and risks with topical creams. Some medicine records needed to be more robust, but people received their medicines safely. The registered manager assured us they had taken this learning on board and started making improvements to people’s records in accordance with national best practice guidance. Staff assessed and mitigated risks and care plans guided safe practice. Governance systems were in place and the provider was keen to learn and to continue to improve the service. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. A culture of kindness, inclusion, and respect was promoted within the service which supported person-centred care. Staff were kind and caring and had a good understanding of how to meet people’s needs. Management were very passionate about the service and making improvements to people’s wellbeing. The provider fostered a learning culture, actively seeking feedback and making improvements. This included systems to monitor how care was being delivered and systems to gain feedback about care.

The provider engaged proactively in partnership working, ensuring care was well-coordinated and responsive to individual needs. Professionals reported positive collaboration, reinforcing safe, person-centred care. We received very positive feedback from professionals on how they had improved people’s wellbeing. The provider had effective policies and procedures in place to promote good quality care and effective oversight of the service.

The provider and registered manager were innovative in how they listened to information about people who are most likely to experience inequality in experience or outcomes. The provider had worked exceptionally well with people and professionals to improve people’s outcomes to ensure they received the care and experience they needed when they were unwell which had resulted in improvements to their quality of life.

We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. We found people received care and support in accordance with the principles of this guidance.