ARCH Winchester
- Home care
- Registered since 2017
- Winchester, Hampshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2019.
8 months
since the latest rating was published.
89%
of rated home care services in Hampshire are Good or Outstanding (87% across the South East, 88% across England).
ARCH Winchester: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sagecare (Chesil Lodge) (Good, 0.6 miles away) and Community Response Team Mid Hants (Good, 0.9 miles away).
Nearest home care services:
- – Brandon Trust Supported Living - Hampshire No overall rating, less than 0.1 miles away
- – Naveed Medicare Ltd Hampshire No overall rating, less than 0.1 miles away
- – Ribbesford Home Care Winchester Limited Not yet rated, less than 0.1 miles away
- G Sagecare (Chesil Lodge) Good, 0.6 miles away
- – Sagecare (Danemark Court) Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 February 2026 (assessment visit 9 December 2025). Quoted under the Open Government Licence.
Date of inspection: 5 to 21 January 2026.
ARCH Winchester is a supported living service, registered to provide the regulated activity of personal care. The provider supports younger and older adults with mental health and/or substance misuse needs, to develop their skills to live more independently. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Not everyone who used the supported living service was receiving the regulated activity of personal care, which is help with tasks related to personal hygiene and eating.Where they do, we also consider any wider social care provided.We only reviewed the care and support for people who were receiving the regulated activity of personal care.
People received person centred care. Care staff ensured people were aware of the options for their support and decisions were made in consultation with them. Staff worked with people, so they were supported in the way they wished to be. Staff focused on identifying what people could do for themselves and the development of their skills.
The provider and care staff understood people’s care needs and risks, which were assessed before their support commenced. Care staff understood the signs people might be becoming unwell and responded appropriately.
Staff listened and responded to people's experiences, to enable them to have better outcomes from their care. These outcomes were in terms of being supported to manage community living, develop their levels of independence and self-care skills and engage with services, in order to meet their mental health and substance misuse needs.
The provider worked with other professionals and agencies involved in delivering people’s care. The provider supported staff well, and staff had access to their support and guidance as required.
However, we identified aspects of the service related to some records, which although not negatively impacting upon people’s care required further strengthening. The provider was responsive to our feedback and acted immediately to address the issues raised.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Frances Baxter
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 March 2019. Latest assessment published 12 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Amber Residential Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 04134272 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does ARCH Winchester provide nursing care?
- The Care Quality Commission's register does not list nursing care for ARCH Winchester.
- When was ARCH Winchester last inspected?
- The Care Quality Commission's latest rating for ARCH Winchester was published on 12 February 2026.
- Who runs ARCH Winchester?
- ARCH Winchester is run by Amber Residential Care Homes Ltd.
- What is ARCH Winchester's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07967 738617
- Address
- Basepoint Centres LTD, 1 Winnall Valley Road, Winchester, SO23 0LD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sagecare (Chesil Lodge) (Good, 0.6 miles away) and Community Response Team Mid Hants (Good, 0.9 miles away).
Nearest home care services:
- – Brandon Trust Supported Living - Hampshire No overall rating, less than 0.1 miles away
- – Naveed Medicare Ltd Hampshire No overall rating, less than 0.1 miles away
- – Ribbesford Home Care Winchester Limited Not yet rated, less than 0.1 miles away
- G Sagecare (Chesil Lodge) Good, 0.6 miles away
- – Sagecare (Danemark Court) Not yet rated, 0.6 miles away