247 Community Support

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support: Records relating to 'as and when' required medicines and staff recruitment identity checks required improvement.

We made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff followed infection prevention and control good practice guidance.

Right Care: Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled and trained staff to meet people's needs and keep them safe. Where people had support, this was flexible, available when they needed it and to the level they needed. Care and support was provided in a person-centred way and records reflected outcomes for people. People said staff treated them with care and kindness and supported them to take part in their individually preferred activities and to follow their own lifestyles.

Right Culture: The culture at the service was positive. People and staff said they were listened to. The service was open to new ways of working and ongoing developments were introduced to promote independence and continuous improvement. Staff placed people's wishes, needs and rights at the heart of everything they did. Staff told us they were supported by a strong management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk