Ascot Care Agency

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Most people told us they felt safe and comfortable when staff were supporting them. Medicines were administered by staff who were trained and had their competencies checked regularly. The provider had effective safeguarding systems in place. Staff received regular safeguarding training and felt confident to report concerns. There were enough staff to care for people safely. People said staff spent the right amount of time with them during visits and no missed calls were reported. The provider completed pre-employment checks on new staff prior to employment and new staff all completed a comprehensive induction. The provider had a robust infection prevention and control system in place and staff had training in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff delivered care in a person-centred way. People were supported by the same regular team of staff wherever possible. People told us communication with the provider was good, although some people said they would like to receive a rota but did not at present. Staff were happy in their work and understood the importance of their role. The provider sought the opinions of people using the service and staff. People felt confident in the management of the service and staff felt well supported.