Accept Care Limited

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support Staff supported people to have the maximum possible choice, control and independence and they supported people to make decisions following best practice in decision-making. Staff communicated well with people and ensured others were supported to do so through good information sharing. People were enabled to make a range of choices and to pursue a range of new activities and experiences, where they wanted.

Right Care Staff protected people from poor care and abuse. Staff had a range of training to equip them to support people and regularly had access to additional training. Staff were deployed to keep people safe and enable them to fulfil their goals. Risks to people were assessed and people were enabled people to take positive risks in order to fulfil their goals. Leaders worked well with a range of agencies to ensure risk management plans were not overly restrictive.

Right Culture The culture was geared towards supporting and empowering each person who used the service in a way that worked for them. People were supported to explore the things that mattered to them and to live the lives they wanted. Staff supported this and this inclusive ethos of the service was evident throughout. Leaders were passionate about advocating for people's rights and celebrating their achievements. Staff worked together to ensure people enjoyed improved quality of life outcomes. The culture was open and positive. Leaders had made a range of local and wider links that helped continually improve the service, sharing best practice. They had a positive impact on the broader landscape of social care and were a source of information and advice for others in the sector.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk