The Care and Support Group County Durham
- Home care
- Dementia care
- Registered since 2017
- County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2018.
16 months
since the latest rating was published.
39 of 45
rated home care services in County Durham are rated Good, like this one.
The Care and Support Group County Durham: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Accept Care Limited Good, 0.1 miles away
- G TLC Community Services Limited Good, 3.6 miles away
- – Easton Care Ltd Not yet rated, 4.2 miles away
- G North East Autism Society Good, 4.2 miles away
- G Carers Trust Tyne and Wear Good, 4.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 June 2025 (assessment visit 10 February 2025). Quoted under the Open Government Licence.
Care and Support County Durham is a domiciliary care agency, providing personal care to adults in their own homes. The service also provides personal care and support to adults with learning disabilities and autistic people living in a 'supported living' setting. At the time of the inspection there were 109 people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and/or who are autistic.
Dates of assessment 24 February 2025 to 17 March 2025. At the last inspection in January 2024, we rated the service good. This assessment was undertaken in response to concerns raised with us regarding staffing and culture issues. We assessed a small number of quality statements to look at the concerns that had been raised. We did not find any concerns in relation to staffing or the culture of the service.
The management team and care staff knew people well and worked together to provide safe, person-centred care which met people’s needs and preferences. Risks were assessed and mitigated. Governance systems were in place however, more detailed oversight was required to keep records current and person centred.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture created person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Taylor
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 18 January 2024. Latest assessment published 27 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Care and Support Group LtdBrand: My Homecare
- Ownership type
- Organisation
- Companies House number
- 08965397 (opens Companies House)
The Care and Support Group Ltd runs 5 services in England, 3 of them in the North East. 3 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by The Care and Support Group Ltd
- G The Care and Support Group North Yorkshire Good. Home care, North Yorkshire, Yorkshire and the Humber
- G The Care and Support Group Tyneside Good. Home care, Newcastle upon Tyne
- RI The Care and Support Group West Yorkshire Requires improvement. Home care, Calderdale, Yorkshire and the Humber
- – The Care and Support Group Wearside Not yet rated. Home care, Sunderland
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does The Care and Support Group County Durham provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Care and Support Group County Durham.
- When was The Care and Support Group County Durham last inspected?
- The Care Quality Commission's latest rating for The Care and Support Group County Durham was published on 27 June 2025.
- Who runs The Care and Support Group County Durham?
- The Care and Support Group County Durham is run by The Care and Support Group Ltd. It runs 5 services in England, 3 of them in the North East.
- What is The Care and Support Group County Durham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 June 2025.
Contact
- Phone
- 0191 378 3778
- Address
- The Royal, 1 Front Street, Stanley, DH9 0JQ Map (opens Google Maps)
Compare nearby
- G Accept Care Limited Good, 0.1 miles away
- G TLC Community Services Limited Good, 3.6 miles away
- – Easton Care Ltd Not yet rated, 4.2 miles away
- G North East Autism Society Good, 4.2 miles away
- G Carers Trust Tyne and Wear Good, 4.5 miles away