Carers Trust Tyne and Wear

Pre-employment checks were carried out to check if staff were suitable to work in the service. Staff were supported through a period of induction, training and staff meetings. The provider was reviewing the training to make sure all staff received a broad range of training to meet people's needs.

Staff worked closely with other professionals to promote people's health and wellbeing. Advice from health professionals had been followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had assessed the decision-making capacity of children and young people and understood how young people communicated their wishes and feelings.

Staff supported people to be as independent as possible and respected their choices. Relatives felt they had been listened to and were involved in the service. They told us staff were very caring.

People received person centred care. Care records provided individual detailed information about people which supported staff to deliver care to meet each person's particular needs.

Systems were in place to monitor the quality of the service. Staff were very positive about their roles and felt managers listened to them. Relatives told us they had no complaints and found the managers approachable.