Shine Care Limited North East Office

Staff were carefully chosen by the registered manager based on their skills and experience and provided consistent care teams for people. However, the recruitment checks needed to be more thorough and the registered manager agreed to implement this. Staff were supported through regular supervision and training and had experienced mentors.

Medication was administered safely and staff had their competency checked. Infection control practice was effective and staff displayed a good understanding of all measures needed to reduce the likelihood of harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service was person-centred and all support was based on detailed, multi-disciplinary assessments.

Care documentation was informative and assisted staff to care for people safely and to ensure people developed their skills and independence as much as possible. There was good evidence of working with other groups to ensure people had the widest opportunities.

Staff felt supported and the registered manager was very knowledgeable. The provider offered regular support through recognising achievements. The service had developed by considering each person's merits and this vision continued with staff. There was strong culture of listening and adapting the service based on people's needs and wishes. Staff felt able to share their ideas and these were implemented wherever possible.