Angel Care North Ltd

People felt safe using the service. Systems and processes were in place to keep people safe. Risk assessments were completed. Pre-employment checks were carried out to make sure staff were suitable to work in the service. Staff were trained in the safe use of medicines. They understood how to safeguard adults and were confident that the registered manager would respond to any concerns. When issues arose, the registered manager responded quickly and was accountable for their actions. They used the issues as learning opportunities.

Staff had received training relevant to people's care needs. Support was also provided to staff through induction, training and supervision to enable them to be effective in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives experienced a service which was responsive to their needs. In addition to care plans staff used an electronic system to share up to date information about people's needs. Staff were able to upload changes and keep the registered manager informed. In turn, professionals were regularly kept up to date. They spoke about the close partnership working they had with the service.

Effective measures were in place to monitor the service. The registered manager used surveys and audits to check on the standards of care provided by the staff. Staff felt well supported to carry out their role and told us they could contact the registered manager at any time for advice. The registered manager used other professionals to seek their views. The service had a culture of continuous learning.