Seco Support (North East)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care ● Staff were appropriately skilled. There were sufficient staff to meet the person's needs safely. ● Staff understood the person's preferred ways of communicating. ● Support plans and risk assessments were detailed and had regard to the person's preferences and needs. ● Staff upheld the person's dignity. Care was kind, skilled and patient. ● Staff had relevant training on safeguarding. They knew how to recognise and report abuse. They worked well with other agencies to identify and reduce risks.

Right culture ● The ethos, values, attitudes and behaviours of the management and staff were in line with the key principles of guidance such as Right Support, Right Care, Right Culture, and best practice guidance by The

British Institute of Learning Disabilities (BILD). Staff felt well supported and understood their roles and responsibilities. ● Key information and documents were regularly reviewed and audited. Lessons had been learned from previous incidents. ● The person and the people important to them had evidently been involved in care planning and reviews.